VPN support
Need help? Talk to us.
Ask us about your account, payment, setup or connection.
We aim to reply within 12 hours and often respond sooner.
Contact
Send us a message.
Give us enough information to understand the problem without sending sensitive credentials.
Keep account secrets private. Never send your VPN password, full card number, private key, crypto seed phrase or sensitive identity documents through this form.
Start here
Choose a support path
Apps, manual setup and first-time access.
Connection failures, unstable VPN access and sites or apps that remain blocked.
Choose an appropriate server or compare available VPN locations.
Payments, renewals and account access questions.
Connection help
Let's find what's
getting in the way.
Not connecting, running slowly or seeing an error? Our troubleshooting guide explains common causes and checks to try.
View troubleshooting guideA few things to try first
- Restart the VPN app.
- Try another server in the same country.
- Compare Wi-Fi with mobile data.
Still need a hand?
Tell us your device, operating system, network, server and the exact error. Include the affected website and what changed.
Send us the details Never send passwords or full payment details.Support FAQ
A little clarity.
A clear next step.
How quickly will Support reply?
We aim to reply within 12 hours and often respond sooner.
How do I cancel my subscription?
To cancel, contact us through the Support form or disable the payment subscription in your PayPal or BlueSnap account. Cancel before the renewal date to stop the next payment; access continues until the end of your paid term. Crypto access is prepaid and does not renew automatically.
How do I recover my account?
For account recovery, contact us through the Support form with your purchase email and order reference, if available. Do not send passwords or full payment details.
What can VPN-Accounts.com support help with?
Support can help with VPN setup, connection problems, server choice, blocked-website troubleshooting, travel and public Wi-Fi questions, and payment or account questions.
What should I include in my message?
Include your device, operating system, country or network, VPN server location, exact error, affected website or app, and the troubleshooting steps you already tried.
Can support help with VPN setup?
Yes. Support can help with setup questions for supported devices and point you to the relevant setup documentation and connection checks.
How many devices can connect at the same time?
Each customer VPN account supports up to 10 simultaneous connections.
Which connection options are supported?
The underlying service supports WireGuard, OpenVPN and IKEv2/IPsec, plus VLESS manual configuration, with L2TP/IPsec and PPTP retained as legacy compatibility options. VLESS manual configuration. Stealth is available through supported desktop VPNclient applications.
Why is a site blocked when the VPN is connected?
A website or app may also use account country, billing region, cookies, app-store region, device signals, platform rules or VPN detection. Support can help troubleshoot, but access cannot be guaranteed.
Can support help me choose a server?
Yes. Share your current country, network, device and what you are trying to do so support can suggest an appropriate available server or location to test.
Should I send my VPN password?
No. Never send passwords, full payment card numbers, private keys, crypto seed phrases or other account secrets in a normal support message.
Can support help with payment questions?
Yes. Support can help with plans, payment, renewal and account-access questions. Do not send a full card number through the support form.
Useful next steps