Money-back guarantee
30-Day Money-Back Guarantee Try it with less risk.
If VPN access does not meet your needs, you may request a 100% refund within 30 days, provided the account has complied with the Terms and Acceptable Use rules.
- 100% refund
- 30-day request period
- Support-assisted process
Prepare the request
What to include with your request.
Send only enough information for Support to identify the purchase and understand what you want done.
Request a refund through Support- Account username or other identifying account information
- Purchase email
- Order reference or approximate purchase date, if available
Policy conditions
Refund eligibility.
The guarantee applies to accounts that comply with the Terms and Acceptable Use rules.
Lawful P2P or torrent use does not by itself affect refund eligibility.
- Made within 30 days of receiving VPN access
- Associated with an identifiable VPN-Accounts.com purchase
- For an account that has complied with the Terms and Acceptable Use rules
Terms and prohibited activity
Terms relationship
When the guarantee does not override the Terms.
The money-back guarantee does not protect activity that violates VPN-Accounts.com Terms or Acceptable Use rules.
Read the Terms of Service- Unlawful activity
- Hacking or unauthorized access
- Malware
- Phishing or fraud
- Spam
- Attacks or sabotage
- Infringement of third-party rights
Refund FAQ
Direct answers about the guarantee.
How long do I have to request a refund?
Request the refund through VPN-Accounts.com Support within 30 days of receiving VPN access.
Is the refund 100%?
Yes. A qualifying purchase may receive a 100% refund when the request is made within 30 days and the account has complied with the applicable Terms and Acceptable Use rules.
How do I request a refund?
Contact Support and ask for a refund. Include your purchase email and order reference if available so we can find the payment.
Do I have to troubleshoot before requesting one?
No. Troubleshooting is optional. You may still request a refund within the applicable guarantee period without completing troubleshooting first.
Does lawful P2P or torrent use affect refund eligibility?
Lawful P2P or torrent use does not by itself affect refund eligibility.
What information should I send Support?
Your purchase email and order reference, if available, help us find the payment. Do not send passwords or full payment details.
How is an approved refund returned?
Approved refunds are returned through the original payment method: PayPal for PayPal payments, the original card payment route for card payments, and cryptocurrency for crypto payments. Processing time may also depend on the payment provider or financial institution.
Refund support