Money-back guarantee
30-Day Money-Back Guarantee Try it with less risk.
If VPN access does not meet your needs, you may request a 100% refund within 30 days, provided the account has complied with the Terms and Acceptable Use rules.
- 100% refund
- 30-day request period
- Support-assisted process
Prepare the request
What to include with your request.
Send only enough information for Support to identify the purchase and understand what you want done.
Request a refund through Support- Account username or other identifying account information
- Purchase email
- Approximate purchase date
- Reason for cancellation or refund
- Confirmation that you want the VPN subscription cancelled and refunded
Policy conditions
Refund eligibility.
The guarantee applies to accounts that comply with the Terms and Acceptable Use rules.
Lawful P2P or torrent use does not by itself affect refund eligibility.
- Made within 30 days of receiving VPN access
- Associated with an identifiable VPN-Accounts.com purchase
- For an account that has complied with the Terms and Acceptable Use rules
Terms and prohibited activity
Terms relationship
When the guarantee does not override the Terms.
The money-back guarantee does not protect activity that violates VPN-Accounts.com Terms or Acceptable Use rules.
Read the Terms of Service- Unlawful activity
- Hacking or unauthorized access
- Malware
- Phishing or fraud
- Spam
- Attacks or sabotage
- Infringement of third-party rights
Payment process
How is the refund returned?
Approved refunds are returned through the original payment method: PayPal for PayPal payments, the original card payment route for card payments, and cryptocurrency for crypto payments.
Processing time may also depend on the payment provider or financial institution.
Optional assistance
Want help before cancelling?
If the problem is setup, a blocked destination or one server and network combination, Support may be able to help before you decide.
Read the troubleshooting guide or contact Support.
Troubleshooting is optional. You may still request a refund within the applicable guarantee period without completing troubleshooting first.
Refund FAQ
Direct answers about the guarantee.
Check eligibility, what to include and how to request a refund.
How long do I have to request a refund?
Request the refund through VPN-Accounts.com Support within 30 days of receiving VPN access.
Is the refund 100%?
Yes. A qualifying purchase may receive a 100% refund when the request is made within 30 days and the account has complied with the applicable Terms and Acceptable Use rules.
How do I request a refund?
Use the VPN-Accounts.com Support contact form. Include enough account and purchase information to identify the order, and confirm that you want the VPN subscription cancelled and refunded.
Do I have to troubleshoot before requesting one?
No. Troubleshooting is optional. You may still request a refund within the applicable guarantee period without completing troubleshooting first.
Does lawful P2P or torrent use affect refund eligibility?
Lawful P2P or torrent use does not by itself affect refund eligibility.
What information should I send Support?
Send the account username or identifying account information, purchase email, approximate purchase date, reason for cancellation or refund, and confirmation that you want the subscription cancelled and refunded. Do not send your VPN password, full card number, private keys or crypto seed phrase.
How is an approved refund returned?
Approved refunds are returned through the original payment method: PayPal for PayPal payments, the original card payment route for card payments, and cryptocurrency for crypto payments. Processing time may also depend on the payment provider or financial institution.
Refund support