VPN Frequently Asked Questions

A VPN creates an encrypted connection between your device and a VPN server. Internet traffic routed through that connection normally reaches destinations from the VPN server’s public IP address rather than your ordinary public IP address.

A VPN changes network routing and the public IP address normally visible to websites and apps. It does not automatically change GPS, mobile-network location, account country, billing country, KYC status, app-store region or identity information attached to an account.

No. A VPN improves connection privacy and changes the public IP normally visible to destinations, but logged-in accounts, cookies, browser fingerprints, GPS, payment details and information you submit can still identify you.

No. A VPN may help when network filtering, routing, DNS restrictions or visible IP location causes the problem. A destination can still apply VPN detection, account-country, payment, identity, licensing, device or regional rules.

VPNs are legitimate privacy and security tools in many countries, but laws and restrictions vary by jurisdiction and can change. A VPN does not make unlawful or prohibited activity legal, and customers remain responsible for applicable law and service rules.

VPN-Accounts.com is the customer-facing seller of the VPN service. The underlying VPN infrastructure and VPNclient software are supplied through VPNresellers, operated by SpiderSilk Limited.

VPNresellers states that its VPN infrastructure follows a strict no-logs policy. It states that the infrastructure does not log browsing history or websites visited, connection timestamps, user IP addresses, per-session bandwidth usage or DNS queries. VPNresellers states that reseller account information and VPN account-management records needed for billing and account status are retained.

A correctly connected VPN encrypts traffic between your device and the VPN server. The local network or ISP can normally see that your device communicates with a VPN server and may observe timing and data volume, but traffic inside the encrypted tunnel is not readable in the same way as ordinary unencrypted traffic.

Yes. Websites may identify you through a signed-in account, cookies, browser or device fingerprints, information you submit, payment details, GPS permissions and other account or device signals. A VPN changes the network route and visible VPN IP; it does not erase those signals.

No. A VPN protects the network connection; it does not make a fake website legitimate, remove malware, repair weak passwords or stop someone from submitting information to a scammer. Keep devices updated and use careful account and browsing practices.

Network Lock is available in Windows VPNClient for OpenVPN connections and in Android VPNClient. Check the setting in your app before relying on it. VPN-Accounts.com currently provides Network Lock instructions for Windows and Android only.

One customer VPN account supports up to 10 simultaneous connections. You can use the account on supported phones, tablets and computers, subject to client, protocol and platform availability.

No. Each VPN-Accounts.com account is for one customer. Credentials must not be shared with another person, resold or distributed publicly, and the customer controlling the account is responsible for keeping its details secure.

Contact Support so the account can be identified and the appropriate credential help provided. VPN-Accounts.com does not currently publish a self-service VPN-password reset flow, and you should never send your existing VPN password through the Support form.

Use the Support form for account, payment, setup or connection questions. Include the email or purchase information needed to identify the account, but do not include VPN passwords, full payment-card details, private keys or other sensitive credentials.

Supported options include WireGuard, OpenVPN and IKEv2/IPsec, plus VLESS manual configuration, with L2TP/IPsec and PPTP retained for legacy compatibility. WireGuard is the modern recommended starting option. VLESS manual configuration.

Start with WireGuard where the current client or setup supports it. It is the modern recommended starting point; use another supported option when device compatibility or a particular network requires it.

OpenVPN is a widely compatible and configurable option. It is useful when a device or third-party client supports OpenVPN, or when you need a manual configuration using a current server and available OpenVPN port.

IKEv2/IPsec is a supported option that can be useful on compatible devices, particularly around network changes. Availability depends on the current client, device and setup method.

VLESS uses manual configuration.

Stealth is available through supported desktop VPNclient applications. It is intended for restrictive-network situations where ordinary VPN traffic may be interfered with, but it cannot guarantee that every network or destination will permit access.

Yes, L2TP/IPsec and PPTP remain legacy compatibility options for older devices or requirements. They are not the normal modern recommendation; start with WireGuard, OpenVPN or IKEv2/IPsec where supported.

Yes. Sign in to your dashboard, choose a server and port in the OpenVPN section, then select Download OpenVPN config. Import the downloaded .ovpn file into your OpenVPN app.

Yes. Sign in to your customer dashboard, choose a server in the WireGuard section and select Download WireGuard config. Import the file into a compatible WireGuard app. Keep the configuration private because it contains access credentials.

Server and country counts can change. Check Server Hostnames for the latest listed servers, countries, cities, hostnames and published IP addresses, together with the snapshot date.

Use Server Hostnames for the current technical server reference. Use Locations when you want help choosing a country or region.

A nearby server is a practical starting point for everyday use because it usually adds less network distance. Choose a specific country when visible VPN IP location matters, while remembering that a VPN does not change GPS, account country or other non-IP signals.

One server IP may be filtered, congested or treated differently by a destination while another server in the same country works normally. Testing another current server in the same country changes one useful variable without unnecessarily changing the intended country.

Yes. Server Hostnames lists the country, city, hostname and published IP address for each listed server. An address marked “Not published” is unavailable in that snapshot; use the hostname for setup.

For most customers, the current supported VPN client or app is the easiest starting point because it handles sign-in, server choice and supported connection options. Manual setup remains available for compatible devices and protocols when needed.

First confirm that ordinary internet access works and that the account details are correct. Then reconnect, try another current server, compare Wi-Fi with mobile data or another network, and try another supported protocol or client option. Keep the exact error if the problem remains.

The destination may be using a blocked server IP, an old browser or app session, cookies, GPS, account country, billing region, app-store region, licensing rules or VPN detection. Try another server in the same country, restart the browser or app, use a fresh private session and compare the dedicated troubleshooting steps.

Check the client status and compare the public IP normally visible to websites; it should reflect the VPN server rather than the ordinary connection. An app may still use GPS, device permissions, account settings, cookies or other signals that the VPN does not change.

Send the device and operating system, current country and network type, server hostname or location, protocol or client option if known, the affected website or app, the exact error, and results from another server or network. Never send a VPN password, full payment-card details, private keys or seed phrases.

The 1-month plan is $7 billed monthly. The 1-year plan is $60 billed yearly, equivalent to $5 per month. The 2-year plan is $105 billed every 24 months, approximately $4.38 per month. The annual and 2-year equivalents are not charged monthly.

Pay by card through BlueSnap, by PayPal, or with prepaid cryptocurrency. Card and PayPal subscriptions renew until canceled. Crypto access is paid once and does not renew automatically.

Card and PayPal subscriptions renew at the selected billing interval until canceled. To stop renewal, disable the payment subscription in your PayPal or BlueSnap account, or contact Support. Your access continues until the end of the paid term when you cancel before renewal. Prepaid crypto access does not renew automatically.

VPN-Accounts.com offers a 30-day money-back guarantee. If the service does not meet your needs, you may request a 100% refund within 30 days of receiving VPN access. The guarantee applies to accounts that comply with the Terms and Acceptable Use rules. Request the refund through Support with the account information needed to identify the purchase. Refunds go back through the original payment method.

P2P traffic is supported on the underlying VPN network. Customers remain responsible for complying with applicable laws, copyright rules and third-party rights. The Terms and Acceptable Use rules still apply. Lawful P2P or torrent use does not by itself affect eligibility for the 30-day money-back guarantee.

Yes, subject to applicable local law and network conditions. Install and test the appropriate client or setup before departure, especially when travelling to a place with restrictive networks, so you know the account and connection method work on your device.

A VPN encrypts traffic between the device and VPN server, which is useful on hotel, airport, café and other shared networks. Complete any required Wi-Fi captive portal first, then connect the VPN and verify its status.

It may help when local network filtering, ISP filtering, DNS restrictions, routing or visible IP location causes the problem. It cannot guarantee access or override account country, billing country, KYC, licensing, app-store region, GPS or device signals, third-party VPN detection, platform rules or local law.